Customer Service - Retail
Mission
Show how to improve the quality of training & development in customer service
Vision
Is for a training program to suit everyone needs
Values
We value all employees as individuals who need trainings that suit there individual needs
Meet The Team
HR is a broad field that can be broken down into different segments. As a group, we have put together this website to educate others on training and development. We have chosen to go into further detailed research, and particularly focus on Retail - customer service. We compared and contrasted the examples of various large firm retailers such as Wal-Mart into our work for a better understanding.
Jenna Byrne
Jenna is a first year student at York University, enrolled in the Bachelor of Human Resource Management program. She is from Ottawa, ON and is passionate about the topic and and hopes to develop many skills in her next four years so that she can branch out in the HR field and help people in the workplace.
Ashley Charbonneau
Ashley is a fourth year student at York University, enrolled in the Honours Bachelor of Humanities program. Ashley is from Brampton, ON and believes training and development is fundamental to any organizations success.
Karissa Greer
Karissa is a fourth year student at York University, enrolled in the Honours Bachelor of Humanities program. She is from Oshawa, ON and plans on taking a HR Graduate Certificate at Durham College next year. She strives to find new and improved ways to train employees.
Your customer doesn’t care how much you know until they know how much you care.
~ Damon Richards
It's All To Do With The Training: You Can Do A Lot If You're Properly Trained."
~ Elizabeth II, Queen Of Great Britain
Learning Without Thought Is Labor Lost. Thought Without Learning Is Intellectual Death.
~Confucius
News Articles Related
10-17-2015
Walmart's entire business model is crumbling
...The retailer has raised its pay to a minimum of $US9 an hour because it discovered it was cheaper to offer higher wages than train new workers who left for better opportunities...
...In addition to being costly, Walmart’s high turnover led to complaints about customer service...
02-11-2014
A Walmart Worker Explains Why Walmart's Customer Service Is Horrible
Walmart, America's largest seller of stuff, has recently been plagued by very public problems with understaffing and poor customer service. Why has the Walmart shopping experience become so chaotic and unpleasant? An actual Walmart employee graciously explains, below...
07-26-2012
Wal-Mart sued by disabled over payment machines
.SAN FRANCISCO (AP) — Disability rights advocates filed a federal lawsuit Wednesday against Wal-Mart Stores Inc., claiming the retail giant refuses to make payment machines accessible to customers who use wheelchairs and scooters...