Training & Development

 

When you are dealing with a customer with a disability and are unsure if they need help, you should:

 

A) Go ahead and help them – if they don’t like it, they’ll say so.

 

B) Ignore them until you have time for them – serve the easiest customers first.

 

C) Always serve your customers with disabilities away from other customers.

 

D) Wait and see if they really are customers – maybe they’ll change their minds and go someplace else.

 

E) Ask, “May I help you?”

 

Which of the following statements is always true?

 

A) Older people are all hard of hearing.

 

B) Avoid touching a service animal without permission.

 

C) Support people are paid employees of customers with disabilities.

 

D) People who are blind cannot see anything.

 

Which statement about customers with disabilities is true?

 

A) Their disability might affect how they interact with you and it might not.

 

B) They all use assistive devices like a wheelchair or a hearing aid.

 

C) Their disability affects them with the same severity at all times.

 

D) All people with the same disability are affected in