Customer Service - Retail
Reflection
Nov 17, 2015
Jenna Byrne
When choosing which topic to work on, I stumbled because I was interested and curious about all topics. I ended up choosing Training and Development because one thing I love about being in leadership roles is training others and helping them develop overtime. When the team was made, we decided to focus our attention on Customer Service in Retail so that it would be more specific.
Working with a team who shared a similar interest in this topic was great because we were highly motivated to explore further, and at the same time learn from each other’s experiences. I also really liked how open ended this project was, which allowed for creativity and endless possibilities.
I personally found it really fun doing interviews with people who are HR managers and experts on the topic. I found that I learned a lot not only on my topic of choice, but also in many different topics from the interviews. While doing my interview, it even helped me network and create a relationship with the HR manager herself.
One thing I am proud we did was starting the project right from the beginning. At the beginning, we were able to use the time to make our website. Although this took quite some time, it benefited us at the end when all we had to do was input our finally research information.
If I were to change one thing about my own performance, it would be to interview more people. I set aside a certain amount of time for each part of the project including one interview. If I were to do this again, I would interview more companies and HR managers because I found that was more useful then going online and doing research.
Nov 17, 2015
Ashley Charbonneau
This project and class has allowed me to explore trainings and how much effort is put into them. When creating a training you not only have to take into account what you want to cover but how to go about creating the training in order to successfully provide information. What was further learned in doing this assignment was that trainings not only affect the employee, but also the employer, the organization, and the customers of the organization. Training can very well provide the success or failure for a business depending on how well employees are trained and weather or not is suited for that group of individuals.
Nov 17, 2015
Karissa Greer
I have learned that there is a lot to consider when it comes to training and development in customer service. Everyone learns at a different pace and by different methods, there is no such thing as one perfect plan. This makes me believe that in order for training in customer service to be successful there should be plenty of opportunities for an individual to try and improve. The problem is that other staff members do not always have the time to help other associates improve their customer service skills. Therefore, I believe after looking into this project that companies should try and find new ways of training with technology. It can save organizations both time and money. Also, it helps create more hands on opportunities if the right technology is used. Of course this will not be the right fit for everyone but it can help free up managers and supervisors for more one on one time with the individuals that need it. After working on this project I have learned that creating training programs is a lot more work than I realized. It is a difficult and long task but when done properly it can really change the quality of the organization.